Chat Agent
Answers load questions in email, SMS, and team chat.
- Teams, Slack, SMS, web
- Answers from the live TMS
- Can take the next action
- ask“Where is L-48291, and will it make the 14:00?”
- readLast ping Ardmore 09:42; window 14:00–16:00
- etaArrival 14:35 — inside the window, 62 minutes of slack
- replyAnswered in the same thread, with a link to the load
What Chat Agent does
Voice Agent is the phone. Chat Agent is the window already open — status, documents, a check call requested — answered from the live record, never from memory.
In the channels you already use
Teams, Slack, SMS, and web chat. Nobody opens another tool to ask where a load is.
Grounded in the record
Live TMS, tracking pings, and your knowledge base, with a link back to the source.
Answers and acts
Update a status, request a check call, or start a workflow when the conversation asks for one.
Permission aware
Who is asking decides what comes back. A carrier-facing thread never sees a buy rate.
What changes day to day
Status questions stop pulling people off the work that needs them.
“Where is it?” stops interrupting
The people who lived in chat answering that question get the time back.
One version of the number
Two people asking get the same answer, because it came from the TMS, not a memory.
Customer replies in the same thread
Status, ETA, and the document link, without leaving the conversation.
See it run on your freight
Bring one process that costs your team too much time. We will show you the same workflow running on Emulon, with the execution trace open.