Connect your operation
Plug in your TMS, shared inboxes, phone lines, and document storage. Emulon maps them onto a real model of your freight — loads, carriers, drivers, stops.
Freight operations that run themselves.
Emulon is the AI-native automation platform for logistics. A fleet of specialized agents builds loads, parses documents, calls carriers and brokers, negotiates rates, and keeps your TMS in sync — with your team in the loop.
emulon › load-intake-pipeline
[event]email.received — ratecon_4829.pdf from broker@shippercorp.comtrigger
[agent:parser]extracted 14 fields — lane KC → Dallas, 42,000 lbs, dry van1.8s
[agent:validator]rate + accessorials verified against contract terms0.6s
[agent:voice]calling carrier dispatch — pickup confirmed for Fri 08:0001:24
[hitl]margin below threshold → ops approval requested… approvedhuman
[agent:tms-sync]load L-48291 created and synced to TMS ✓done
✓ workflow completed6 steps · 2 agents escalated · 0 errors
Load creationDocument parsingCarrier callsTMS syncRate negotiationAppointment schedulingData validationEmail processingHuman-in-the-loopPolicy guardrailsExecution tracesLifecycle trackingLoad creationDocument parsingCarrier callsTMS syncRate negotiationAppointment schedulingData validationEmail processingHuman-in-the-loopPolicy guardrailsExecution tracesLifecycle tracking
The problem
Logistics ops is drowning in manual work
Every load touches a dozen systems and twice as many phone calls. The tools got digital — the work stayed manual.
Ops runs on phone tag
Check calls, carrier confirmations, and appointment scheduling eat hours of every dispatcher's day — and stop the moment your team goes home.
Documents are re-keyed by hand
Rate cons, BOLs, and PODs arrive as PDFs and email threads. Every manual entry is a chance for a wrong rate, a missed stop, a bad invoice.
Work sits until someone notices
A load is created, a driver checks in, a document lands — and then it sits in a queue until someone notices. Freight moves 24/7; inboxes don't.
Point tools don't talk
TMS here, email there, phone system somewhere else. Each automation is an island, and your team is the integration layer.
How it works
From inbox to invoice, hands-free
Three steps between the freight you run today and an operation that runs itself.
Emulon picks up the work
A rate con lands. A driver checks in. A pickup window slips. Emulon starts the right workflow the moment it happens — no one has to notice first.
Agents move the freight
Documents get parsed, carriers get called, rates get negotiated, your TMS stays in sync. Your team approves the judgment calls — the busywork is already done.
Emulon · Orchestration engine
Emulon orchestrates every workflow
Emulon executes workflows composed of AI agents, tools, conditions, loops, and human approvals — against the freight already moving through your operation.
load.createdtrigger
Document Parserai agent
Data Validatorai agent
rate confirmed?condition
Voice Agentcalls carrier
Ops Approvalhuman-in-the-loop
TMS Syncai agent
Composable workflows
Chain AI agents, tools, conditions, and loops into pipelines that mirror how your ops team actually works.
Runs as freight happens
A load is created, an email arrives, a driver checks in — workflows start on their own, in real time, instead of waiting on a queue.
Human-in-the-loop
Approval gates pause execution and route decisions to your team. Automation with judgment, not instead of it.
Scheduled runs
Cron-style schedules for recurring jobs: morning check calls, nightly TMS reconciliation, weekly carrier scorecards.
Branching & loops
Conditions, iterations, and parallel paths let one workflow handle every variation of a lane, load, or carrier.
Retries & recovery
Failed steps retry with backoff, escalate to humans, and leave a full trace — no silent failures at 2 AM.
Agent fleet
Specialized agents, one shared mission
Eleven agents in five groups — intake, coverage, and execution follow the shipment; channels and extensions cut across all of it. They collaborate through workflows instead of operating in isolation.
Voice AI
Your phones, answered by an agent that closes
Emulon voice agents make and take real phone calls — confirming appointments, collecting check-call updates, and negotiating loads with carriers in natural conversation.
Natural, real-time conversation
Sub-second responses that handle interruptions, accents, and noisy truck cabs — it sounds like a call, not a phone tree.
Carrier & driver outreach at scale
Check calls, pickup confirmations, appointment scheduling, and load negotiations — hundreds of calls in parallel, day or night.
Guardrails and escalation
Agents negotiate inside the rate bands you set, and hand the call to a human the moment a conversation goes off-script.
Every call becomes data
Transcripts, outcomes, and extracted commitments flow straight back into the workflow — and into your TMS.
Emulon Voice Agent
→ Ridgeline Carriers dispatch
00:00
Freight doesn't sleep.
Neither does Emulon.
The 2 AM check call, the Saturday rate con, the driver stuck at a dock in another time zone — Emulon handles them the moment they happen, and your team reads about it in the morning.
Voice coverage, day and nightWork starts as freight happensHumans approve the judgment calls
LoadL-48291
Drivers
Carriers
Stops
Movements
Trailers
Customers
Orders
Freight domain model
Built on a real model of how freight moves
Agents don't guess at your business — they operate on a first-class logistics domain: loads, orders, drivers, carriers, stops, movements, equipment, and customers, with full lifecycle state.
Agents read and write the same entities your TMS already tracks. A load, a stop, a check-in — each change is available to the next workflow step, so the operation stays consistent instead of living in a dozen inboxes.
The domain layer is pluggable. Truckload is the deepest model today, and the same engine extends across modes — LTL, drayage, warehousing, parcel — without touching the core.
lifecycle · load L-48291Planned
Planned
Tendered
Dispatched
At Pickup
In Transit
Delivered
Completed
Observability
Autonomous doesn't mean opaque
You can't trust automation you can't see. Emulon records everything — so when an agent acts on your freight, you know exactly what happened and why.
Execution history
Every workflow run recorded end to end — inputs, outputs, timing, and the exact path taken through every branch.
Agent traces
Step inside any agent execution: the prompt, the tool calls, the model reasoning, the result. No black boxes.
Lifecycle tracking
Domain state transitions for every load, driver, and movement — a complete audit trail of your operation.
System logs
Structured logs across every service for debugging and auditing, correlated by workflow, entity, and tenant.
activity · all domainsstreaming
14:02:11[workflow]load-intake-pipeline · run #4,812 completed in 46s
14:02:09[agent]parser · extracted ratecon_4829.pdf → 14 fields (conf 0.98)
14:01:55[voice]call #291 → Ridgeline dispatch · outcome: rate confirmed $2,200
14:01:40[domain]load L-48291 · state PLANNED → TENDERED
14:01:38[hitl]approval req #88 · margin 8.2% < 10% → approved by j.alvarez
14:01:12[event]email.received · broker@shippercorp.com · 1 attachment
14:00:58[agent]tms-sync · L-48277 pushed · 0 conflicts
14:00:41[domain]stop #2 (Dallas, TX) · appointment set Fri 14:00
14:00:22[workflow]morning-check-calls · 38/42 drivers reached
13:59:57[voice]call #290 → driver M. Torres · ETA updated +40min
13:59:31[agent]validator · flagged rate mismatch on L-48265 → escalated
13:59:03[domain]movement MV-1104 · IN_TRANSIT → DELIVERED
14:02:11[workflow]load-intake-pipeline · run #4,812 completed in 46s
14:02:09[agent]parser · extracted ratecon_4829.pdf → 14 fields (conf 0.98)
14:01:55[voice]call #291 → Ridgeline dispatch · outcome: rate confirmed $2,200
14:01:40[domain]load L-48291 · state PLANNED → TENDERED
14:01:38[hitl]approval req #88 · margin 8.2% < 10% → approved by j.alvarez
14:01:12[event]email.received · broker@shippercorp.com · 1 attachment
14:00:58[agent]tms-sync · L-48277 pushed · 0 conflicts
14:00:41[domain]stop #2 (Dallas, TX) · appointment set Fri 14:00
14:00:22[workflow]morning-check-calls · 38/42 drivers reached
13:59:57[voice]call #290 → driver M. Torres · ETA updated +40min
13:59:31[agent]validator · flagged rate mismatch on L-48265 → escalated
13:59:03[domain]movement MV-1104 · IN_TRANSIT → DELIVERED
Integrations
Plugged into the stack you already run
Emulon works with the systems you already run — your TMS, CRM and ERP, email, phone lines, and cloud storage — and reaches anything else through external APIs and MCP tools.
TMS
Email
Phone
Cloud Storage
CRM / ERP
MCP Tools
External APIs
See your freight ops run itself.
Book a demo and we'll wire a workflow to your actual lanes — watch an agent parse a rate con, call a carrier, and sync your TMS live.
- Live walkthrough on your use cases
- Integration review for your TMS and inbox
- Pilot scoped to one workflow in days, not months