Custom Agent
Build an agent around a process only your operation runs.
- Your process, written down
- Only the tools it needs
- Same guardrails as the rest
- jobNorthline reweigh dispute — your SOP, three tools granted
- compareBOL 41,800 lbs vs scale ticket 44,120 lbs
- ruleTheir contract allows billing above a 1,000 lb variance
- approveCharge over $500 — named person signs off, customer notified
What you control
The built-in agents cover the common freight jobs. Custom Agent is for the process only your operation runs — described the way you would train a new hire, under the same policy and audit trail.
Your instructions
Write the process, point at the SOPs and account rules, and define what done looks like.
Tools you grant
TMS, email, voice, browser, or any API you have connected — exactly those, nothing extra.
The model that fits the job
A classification step and a negotiation step do not need the same model, or the same cost.
The same guardrails
Policy, approval thresholds, human handoff, and a full trace — inherited, not reimplemented.
What custom agents unlock
Automation reaches the work that makes your operation different.
The edge cases get automated too
The process nobody else runs stops being the reason automation ends at the edges.
Nothing separate to maintain
Same runtime, same integrations, same controls as the built-in agents.
Tune against real runs
Every execution is traced, so instructions get better from what actually happened, not a guess.
See it run on your freight
Bring one process that costs your team too much time. We will show you the same workflow running on Emulon, with the execution trace open.