Voice Agent
Makes and takes real phone calls, day or night.
- Makes and takes the call
- Turns speech into fields
- Written to the load
- dialCheck call to M. Torres on L-48291 — connected
- talk“Running about forty minutes behind, I-35 backed up”
- parseArdmore OK, ETA +40 min, no reload issue
- writeLoad updated; recording and transcript attached
What the Voice Agent runs
Chat Agent is for typed channels. This one is the conversation on the phone — including the check calls Check Calls Agent queues — and each call ends as data on the load.
A real conversation
Speech in, speech out. The other side can talk over it and still be understood.
Calls both ways
Outbound on a schedule or a workflow step. Inbound answered with the load already in context.
Transcribed as it happens
Recording and transcript sit next to the load, searchable, not in a notebook.
Fields, not a note
Location, ETA, appointment time, and exceptions are written back so the next step can act.
What changes when the phone runs itself
The handset stops setting how many loads a team can cover.
Check calls happen on schedule
Any hour, without a person holding a phone for each one.
What was said lives on the load
Structured fields plus a transcript — the next person does not reconstruct the call.
Nights and weekends still get answered
The same agent that runs the weekday queue covers the ones that used to wait until morning.
See it run on your freight
Bring one process that costs your team too much time. We will show you the same workflow running on Emulon, with the execution trace open.